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Welcome to the Frequently Asked Questions (FAQ page). Below, we have tried to answer the most common questions visitors to this our Web site may have. If you find that your question is not answered on this page, please E-mail us service@csmart-inc.com or call us during 8AM to 6PM at (904)375-6600. |
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Q: I need to bring my computer in for service, what do I need to bring in with it? A: Normally all you need is your computer itself, no wires, cables or accessories, unless you are having a problem with your keyboard or mouse please bring in any accessories that are related to any problems that you are having, ex: problem printing, bring in printer and printer power cord. On laptop computers bring in all accessories, batteries and power cords. Back To Top
Q: Do you have home support available, or do I have to bring my computer into the store for service? A: Home service is available by appointment only, call 904-375-6600 to set an appointment. You are always welcome to bring in a computer for service they are handles first come first serve, unless priority service is opted. Back To Top
Q: My computer is running slow and their are a lot of pop-up messages when I am online, what is going on with my system? A: Your computer is infected
with Spyware, adware and/or virus', their is not one solution for all
infections, since peoples surfing habits are all different, so are the
solutions for cleaning the system, a good start that you can try
yourself at home. Open your internet browser, (the blue "e"
icon)
click on--
download --and download adaware
and run the program as instructed
on your computer, if this does not clean your system, you may need to
bring it in for a cleanup, the service is Flat Rated at $65.00.
Q: Why CSmart? A: This is a
question that is asked everyday “Why should I buy from CSmart
rather
than the internet?” The answer is quite simple; you get what
you pay
for. If you decide to buy a stick of memory from the internet, it is
true that you may find it at a cheaper price, but it is also true that
you will find that stick comes with a cost unknown to many internet
buyers. If that stick of memory that you purchased from the internet to
save yourself $10.00 should fail at any time, you will more than likely
find yourself in a situation where that stick of memory only had a 30
day warranty. Even if you still have the warranty, you will have to
call some third-party company off in another country, deal with the
language barrier after you have already talked to the computer to press
1, 4, and thirty other numbers. After spending hours on the phone you
finally receive verification to send the memory back, but
don’t worry,
you will receive a replacement stick in 8 to 10 weeks! Another example,
if you decide to purchase a computer from the internet you will have to
wait 10 to 20 days in order to receive your computer, and if anything
were to go wrong with that computer you will have to box it back up,
and send it back to the manufacturer!
This is where the “Get what you pay
for” phrase takes precedence. If for any reason you had a
problem with
your PC, all you have to do is drop your PC off at our store. However,
if you cannot get to us, we can get to you! We will drive to your
residency and pick your computer up. If your computer is
covered
under warranty through us, then we will take care of you without
question. If any of our hardware should fail in our warranty period we
will replace the failing hardware at no
charge for labor or
parts. All of the technicians that work at CSmart Solutions
are
exactly that, Technicians, not salesman. None of us are here to sell
you what you do not need. We are here to help you, with your needs. We
will work with you and do whatever is necessary for you to walk out of
our store as a satisfied customer.
Q: How is CSmart able to fulfill my needs? A: Imagine
being able to pick up the phone, dial a number for customer support,
and instantly get a human being to talk to. Well that kind of service
is what we here at CSmart pride ourselves on. We provide first class
customer support that is based on your needs. So when you walk through
our doors, call us, or even e-mail us, we are here to provide for
you. CSmart Solutions is an extremely versatile company that
is
run by very knowledgeable technicians. What ever it may be that you
require, we here at CSmart will do what ever we can to fulfill your
needs. Our abilities can be utilized for smaller tasks such as
repairing a PC to a more complex task as networking and setting up a
business. At any time we are here to listen to you, and give you the
best solution depending upon your needs.
Q: Where is CSmart A:
Our
exact location is 2175 Kingsley Ave., Suite 318, Orange
Park Florida, 32073 in the Morgran Business Park.
Q:Who works on my computer and how many people work on it A: When it
comes time for your computer to get up on the bench it will never be
more than one technician handling your service order. Once it is in the
hands of a technician that technician will work with your computer
until it is finished; you will then receive a call letting you know
that it is ready for you to pick it up. If you have a specific
technician in mind that you would like to work on your machine, that is
perfectly ok. We will make note of the technician on the service order
so that the technician specified will work on your PC.
Q: What is CSmart? A: CSmart is
a computer solutions and technology integration firm. We specialize on the inner workings
of the computer to the outer workings of networking. We offer a variety
of options that range from fully customizing your PC to setting up a
service call for a technician to come out to your location. This
versatility is what defines our company. The fact that we have the
flexibility to perform nearly any computer related task gives us the
leading edge on computer related business.
Q: What is the quality of the parts that CSmart uses? A:
CSmart Solutions only uses the finest parts available to us. Kingston,
MSI, Western Digital, AMD, Pentium are all high quality named parts
that CSmart uses in all of our systems. There is a quote that we have
in our store that we firmly believe in, “The bitterness of
poor quality
remains long after the sweetness of low price is forgotten.”
Q: Can CSmart teach me how to use my computer? A: CSmart
does offer training periods on “how to use my pc”
for those who need
help with their new system. When the new system is built up and ready
to go out the door, all you have to do is set up a time with one of the
technicians to learn about your PC. Normally the training period will
take place when you come to pick up your PC, but you can schedule a
different time that will meet both our schedule, and yours. The
training period covers a variety of topics. You will learn how to use
the free software we put on the PC for security reasons, ranging how to
manage your profile and multi-user sessions.
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